Shipping & Return Information
NEW! Orders ship to school for free!**
Orders will be sent directly to the school, labelled with the Order Number and Purchaser’s Name. To keep everyone safe and to ensure a smooth pick up, refer to the designated date and time for you to collect your order from the school, as arranged by your Book Fair Chairperson.
Please have your Order Number on hand so your school can find your package easily. Your Order Number can be found in your Confirmation Email after placing your order. For all other Shipping questions, please visit our FAQs.
**Free shipping applies to consolidated ship to school orders. Some restrictions may apply.
Scholastic 100% Satisfaction Guarantee
Your complete satisfaction is our #1 priority. If for any reason you want to return an item you ordered, we will be happy to give you an exchange or refund.
Please be advised:
1. All items must be in resaleable condition, and include all components.
2. Documentation must accompany returns. Please contact Customer Service for details.
3. Returns must be shipped prepaid. Collect shipments will not be accepted. ‘Returns’ must be clearly marked on all cartons.
4. Any discrepancy found in return shipments will be credited on the basis of Scholastic’s count.
5. Returns are sent at customer’s risk. Credit will not be issued on return shipments lost in transit.
Our helpful customer service representatives will be happy to assist you with any questions concerning shipping! You can reach us at VBFcustomerservice@scholastic.ca or 1-800-268-3860. For more specific information about our customer service hours, please visit Customer Service.